Karl W. Palachuk
Author, Blogger, Coach, Managed Service Provider
– Managed Services Operations Manual
– Managed Services in a Month
Karl W. Palachuk has built and sold two successful Managed Service business in Sacramento, CA. He is a business coach, and the author of eightteen books. His books include Managed Services in a Month, The Network Documentation Workbook, and the 4-volume set, The Managed Services Operations Manual.
In fact, Karl has written and produced more training materials for SMB IT consultants than anyone!
Karl has been named SBSer of the Year by SMB Nation. He has frequently appeared on the MSPmentor 250 list and the SMB 150 list by SMB Technology Network (SMBTN).
Karl’s blog – Small Biz Thoughts – is extremely popular in the SMB and Managed Services community.
Web site: www.smbbooks.com
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Amy Babinchak of Third Tier
Amy is going to talk about the skill sets that the modern technician must have to properly configure and support a cloud infrastructure. It’s definitely not about the same old disk space and update tasks anymore.
Amy started Harbor Computer Services, her MSP, in 2000. She’s also the owner of Third Tier and SellMyMSP. She’s been a Microsoft MVP awardee for 15 years with her current award being for Office 365 and has received many industry awards including Small Business Partner of the Year, SMB 150, SBSer of the Year, ChannelPro SMB All-Star, MSP Mentor 250 and more. She has contributed writing and technical editing for books and certifications on ISA, SBS, Office 365, Microsoft 365 and Windows. Amy has been a speaker at events in the USA, Canada, England and Australia. Recently she started a scholarship program for women in IT. Amy is also the author of the Ransomware Prevention Kit. When not doing any of these things, she sails, enjoys photography, travel and gardening.
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Harry Brelsford of SMB Nation
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Jennifer Fields of Astek Marketing
Marketing- It Won’t Do Itself!
Jennifer will do a marketing deep dive specific to MSPs. This will include best practices, target market identification and how to grow your business strategically. If you have a marketing or sales question, this is the session to be in.
Jennifer has been working with MSPs for more than five years, implementing every aspect of the marketing process. For more information on Astek Marketing, visit www.astekmarketing.com.
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Manuel Palachuk of Manuel Palachuk International
Manuel is the coach that will take you to the gym, not just send you there. He is the author of the book Getting To The Next Level: A Blueprint For Taking You And Your Business To The Top. He has over 35 years of business, management, and training experience in the computer and electronics industries. He has owned several successful businesses, managed several successful IT and MSP service companies, and coached, or mentored many more around the world.
Manuel is a thought leader on Agile as applied to Business Strategy and as applied to the Service Delivery processes. Manuel is a well-known author, speaker, and trainer on these subjects at industry conferences and in the IT consulting community for Small and Medium-sized Businesses. He holds degrees in Electrical Engineering Technology and Automated Manufacturing Technology.
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Erick Simpson of Erick Simpson Consulting
Co-founder of one of the first “Pure Play” MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement, Erick Simpson is a strategic technology business growth and transformation specialist and one of the most prolific, recognized and sought-after business improvement and transformation experts, authors and speakers in the industry.
With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business transformation consulting engagement outcomes.
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